Getting Started

What is LetsSplit?+

How do I create an account?+

Is LetsSplit free to use?+

How do I find a plan to join?+

Hosting a Plan

How do I list a subscription to share?+

Can I choose who joins my plan?+

What happens once my plan is full?+

Can I cancel a listing after creating it?+

Can I share a link to my listing with people I know?+

Joining a Plan

How do I request to join a plan?+

How will I know if I've been approved?+

Can I join more than one plan at a time?+

What happens if my request is rejected?+

Payments

How do payments work on LetsSplit?+

Does LetsSplit process or hold any payments?+

What if a host doesn't provide access after I've paid?+

Can I get a refund?+

Trust & Safety

Is it legal to share a subscription with people I don't live with?+

Does LetsSplit check whether a listing violates the service's terms?+

How does the trust score work?+

Can I report a host or member?+

Messaging

How do I talk to my group?+

Can I message a host before joining?+

Is messaging disabled once a plan ends?+

Account & Profile

Can I change my profile photo?+

How do I update my phone number?+

Can I delete my account?+

Troubleshooting

I didn't receive my verification email+

Why can't I request to join a listing?+

Why is the join button showing “not accepting new members”?+